The staff was friendly and helpful, but I think they opened the new hotel before things were really ready. Wear your best walking shoes as there is a ton of walking involved, from the parking deck to the hotel to the casino. There is a separate check-in desk and parking area for the new tower, I only knew this because I called ahead so better/clearer signage would be helpful. There is a coffee maker and refrigerator in the room (last visit during COVID in Mountain room there was no coffee maker so this was nice). Dual shower heads with very good water pressure in the bathrooms. Rooms and beds are spacious and comfortable. The hotel expansion is beautiful with decor that highlights the native American culture - very nice.

This review is based upon my most recent experience staying in the brand new Cherokee Tower (aka Tower 4). I've been to Harrah's Cherokee Resort/Casino several times and wrote a previous review. This is a short-term issue until construction is complete on upper floors however, they should. The only saving grace was the a/c-circulating fan provided white noise that blocked out the noise in the sleeping area and allowed me to sleep fine. I called downstairs about it but it continued literally all night. I stayed on the 9th floor (highest floor currently open at the time for guests) and there was construction occurring 24/7 directly above (especially above the bathroom).

Cherokee casino food court